Troubleshooting
This guide helps you solve common problems when using Enjoy Web App.
Playback Issues
Video Won't Play
Possible causes:
- Network connection issues
- Browser doesn't support the format
- File corruption
Solutions:
- Check network connection
- Try refreshing the page
- Check if file format is supported
- Try using another browser
Subtitles Not Displaying
Possible causes:
- Subtitle file missing
- Subtitle format not supported
- Subtitles disabled
Solutions:
- Check if subtitles are uploaded
- Confirm subtitle format (SRT, VTT, etc.)
- Check subtitle display settings
- Try reloading subtitles
Playback Stuttering
Possible causes:
- Slow network speed
- Insufficient device performance
- Video quality too high
Solutions:
- Check network speed
- Reduce video quality
- Close other resource-consuming applications
- Clear browser cache
Feature Issues
Recording Not Working
Possible causes:
- Microphone permission not granted
- Browser doesn't support recording
- Microphone hardware issues
Solutions:
- Check browser microphone permission
- Confirm microphone is connected
- Try using another browser
- Check system audio settings
Sync Failed
Possible causes:
- Network connection issues
- Account login status
- Server issues
Solutions:
- Check network connection
- Confirm account is logged in
- Try manual sync
- Check server status
AI Features Unavailable
Possible causes:
- API keys not configured
- Service quota exhausted
- Network issues
Solutions:
- Check AI service configuration
- Confirm API keys are valid
- Check service quota
- Contact support
Account Issues
Cannot Log In
Possible causes:
- Incorrect username or password
- Account locked
- Network issues
Solutions:
- Confirm username and password are correct
- Try resetting password
- Check network connection
- Contact customer service
Data Loss
Possible causes:
- Sync failed
- Browser cache cleared
- Account issues
Solutions:
- Check sync status
- View data backup
- Restore backup data
- Contact technical support
Performance Issues
App Running Slowly
Possible causes:
- Too much browser cache
- Insufficient device performance
- Network issues
Solutions:
- Clear browser cache
- Close unnecessary tabs
- Check device performance
- Optimize network connection
High Memory Usage
Possible causes:
- Too many media files open
- Browser extension conflicts
- Memory leaks
Solutions:
- Close unnecessary media
- Disable unnecessary browser extensions
- Refresh page
- Restart browser
Browser Compatibility
Recommended Browsers
- Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)
- Edge (latest version)
Unsupported Browsers
- Internet Explorer
- Very old browser versions
Getting Help
Self-Service Resources
- View documentation
- Search common questions
- Watch video tutorials
Contact Support
- Send email
- Submit ticket
- Join community