Troubleshooting

This guide helps you solve common problems when using Enjoy Browser Extension.

Installation Issues

Extension Won't Install

Possible causes:

• Browser version too old
• Extension file corrupted
• Permission issues

Solutions:

1. Update browser to latest version
2. Re-download extension
3. Check browser permission settings
4. Try using other installation methods

Extension Not Displaying After Installation

Possible causes:

• Extension disabled
• Browser compatibility issues
• Extension conflicts

Solutions:

1. Check if extension is enabled
2. View extension management page
3. Disable other potentially conflicting extensions
4. Restart browser

Feature Issues

Extension Can't Detect Video

Possible causes:

• Page not fully loaded
• Video platform not supported
• Extension not enabled

Solutions:

1. Refresh page
2. Confirm video platform is supported
3. Check if extension is enabled
4. View extension error logs

Subtitles Can't Be Fetched

Possible causes:

• Video has no subtitles
• Subtitle language mismatch
• Network issues

Solutions:

1. Confirm video has subtitles
2. Check subtitle language settings
3. Check network connection
4. Try manually refreshing subtitles

Recording Not Working

Possible causes:

• Microphone permission not granted
• Browser doesn't support recording
• Microphone hardware issues

Solutions:

1. Check browser microphone permission
2. Confirm microphone is connected
3. Try using another browser
4. Check system audio settings

Performance Issues

Extension Running Slowly

Possible causes:

• Insufficient browser performance
• Too much extension data
• High memory usage

Solutions:

1. Close unnecessary tabs
2. Clear extension data
3. Restart browser
4. Check system resource usage

High Memory Usage

Possible causes:

• Too much cached data
• Memory leaks
• Browser issues

Solutions:

1. Clear extension cache
2. Restart browser
3. Update browser
4. Check extension version

Sync Issues

Data Sync Failed

Possible causes:

• Network connection issues
• Account login status
• Server issues

Solutions:

1. Check network connection
2. Confirm account is logged in
3. Try manual sync
4. Check server status

Browser Compatibility

Recommended Browsers

• Chrome (latest version)
• Firefox (latest version)
• Edge (latest version)

Unsupported Browsers

• Internet Explorer
• Very old browser versions

Getting Help

Self-Service Resources

• View documentation
• Search common questions
• Watch video tutorials

Contact Support

• Send email
• Submit ticket
• Join community